• Frequently Asked Questions

    • Frequently Asked Questions

    1. Installation Direction

    Note: The device can be installed horizontally or vertically, with the indicator light facing forward.

    📺 Installation Guide Video

    2. macOS Processing Issues

    Symptom: NiYien Tool exits quickly or prompts that the correct Gyroflow version is not installed

    Solution: Reinstall the Gyroflow Nightly Build version and ensure it is installed in the Applications folder

    3. Time Sync Operation

    Note: Time synchronization can be performed at the beginning of the day or after all shooting is completed

    4. Manual Time Sync

    Steps:

    1. Drag the video and gyro data into the NiYienTool, and do not click Match

    2. Open Match List in NiYien Tool

    3. Double-click the time sync video

    4. Select the corresponding gyroscope file (recorded simultaneously with the sync video)

    5. Click Match

    5. Forgot Time Sync

    Option 1: Use time sync data from the previous/next day

    Option 2: Re-shoot the sync video and perform manual time sync according to step 4

    6. Some Videos Cannot Be Processed

    Cause: The mobile app was connected to the camera during shooting, which automatically sets the camera time and breaks the time sync

    Solution:

    7. Sync Failed for Some Videos

    Cause: Some videos with long focal lengths or completely static shots may not be correctly synchronized

    8. Jello Effect in Footage

    Cause: Low shutter speed or excessive motion causes severe motion blur, resulting in jello effect

    Solution:

    1. Walk more lightly

    2. Increase shutter speed

    9. Firmware Update Interrupted

    Solution: Eject the memory card → Reconnect to computer → Restart the upgrade

    10. Nikon R3D / Canon CRM Format Not Recognized

    Solution: Drag both the proxy video and Raw video into NiYien Tool

    11. First 1 Second of Video is Shaky

    Cause: During time sync, the gyroscope was started about 1.5 seconds later than the camera recording, so each video has less data at the beginning

    Solution:

    1. Right-click any row in the Match List

    2. Select Change Sync Offset

    3. Enter the offset time in seconds (e.g., enter 1 if the shaky part is 1 second)

    12. Adapter Ring Cannot Recognize Focal Length

    Cause: Some adapter rings cannot correctly recognize or pass lens focal length information to the camera

    Solution:

    13. Encoding Not Supported

    Cause:

    Solution:

    1. Try switching to H.265 encoding

    2. If it still doesn't work, use the DaVinci Resolve or Premiere Pro plugin workflow (recommended)

     

    14. Processing speed is too slow or stalled.

    Cause:

    Solution: